Shipping policy
As Toskana, we are committed to delivering your orders to you safely, quickly and smoothly. All details about the shipping process are provided below.
Shipping Process and Times
1. Order Processing Time
- Your orders are processed and delivered to the cargo company within 1-2 business days after payment confirmation is received.
- Processing time may vary on public holidays and busy periods.
2. Shipping Time
- The standard delivery time for deliveries within Turkey is between 2-5 business days.
- The specified delivery time may vary depending on the density of the cargo company and the delivery area.
Shipping Fees
- Standard Cargo: Toskana offers free shipping service for your orders in Turkey.
Order Tracking
- After your order is delivered to the cargo company, a tracking number will be sent to you.
- To easily track your cargo, you can use the tracking link sent to you or query the tracking number via the cargo company website.
Incomplete or Damaged Orders
- If your order is delivered incomplete or damaged, please contact us within 3 business days.
- By sending an e-mail with a photo of the damaged products and delivery details, you can ensure that the problem is resolved quickly.
Cargo Delivery
- Check your package with the cargo officer during delivery. If you detect any damage, do not accept the delivery and have a report prepared.
- Make sure that your contact information for your order is correct and up-to-date. Orders that cannot be delivered due to incorrect addresses or contact information are the responsibility of the customer.
Contact
If you have any questions or need assistance regarding the shipping process, do not hesitate to contact us:
- E-mail: toskanastore@yahoo.com
- Phone number: 908-346-1616
As Toskana, we work diligently to deliver your orders to you as soon as possible. We wish you a pleasant shopping experience!